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Customer Benefits

Customer benefits you will experience when doing business with Al's Auto Care:

CHOICES: We try to offer you at least 3 GOOD vehicle repair options (something you won't find at many independent or dealership auto repair shops). Everyone has different needs so we take the time to carefully explain your options and help you make the best decision for your budget. We want you to feel you made the best choice without the all too common feeling of being "ripped off".

MONEY: Cost is important, but value is the true measure of a good deal. First, we accurately diagnose your problem – you pay for what you truly need. Then we shop and negotiate for the best parts at the best prices. We even search the internet for special deals. Our extra effort guarantees you get the best value for your dollar.

TIME: We respect your time. With 5 mechanics most repairs are done the same day! No being without your car for days like many other shops. Also, our high quality parts, repairs and accurate diagnosis means NO repeat visits for the same problem.

CONVENIENCE: No worrying about how to get to work or home. We will arrange transportation whether its a ride, a rental car, or a tow - just contact us.

LOYALTY: We want to be YOUR mechanic for the long term! We do whatever it takes to make certain you are satisfied. Our goal is to keep you coming back, time after time, year after year.

QUALITY: We are the only AAA Approved Auto Repair shop in Brick. And you don't have to be a AAA member to get quality service - everyone gets our best!

Specific Benefits

  1. 100% Satisfaction

    Our mission is to make you happy. We want you to feel that you received top value from our services. We ask for your feedback with our quick online satisfaction survey after every job and immediately deal with any concerns.
     

  2. AAA Approved

    We are a AAA Approved Auto Repair shop with 98% Customer Satisfaction rating on the AAA survey. (We're working hard to please the last few!) This means you can be assured of our shop meeting service quality standards set by the American Automobile Association.

    Al's Auto Care is the ONLY AAA Approved Auto Repair shop in Brick, NJ. We are inspected by AAA on a regular basis and continue to exceed their requirements. This AAA rating is only given to top auto repair shops in Brick, NJ.

    What is Approved Auto Repair?

    Approved Auto Repair is a AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs. Approved Auto Repair shops sign agreements to provide reliable, high-quality service performed by ASE certified technicians, to perform free maintenance inspections for members who schedule service and to abide by AAA decisions in service disputes. More info about AAA.

    Your Benefit?

    How do you benefit from Al's Auto Care being a AAA Approved Auto Repair shop?

    • Assured satisfaction!
    • Not all auto repair shops are AAA Approved. In fact, fewer than 5% of all shops ever become a "AAA Approved Auto Repair" shop. To be approved the auto repair company must pass the AAA's very stringent requirements and inspections.
    • After Hours Emergency Service
       
  3. Four Repair Bays

    Our 4-bay shop allows us to offer quick auto repair services at the best price possible. Our multi-bay, highly efficient shop gives us the edge in providing top quality workmanship with less waiting for you.
     

  4. ASE Certified Technicians

    Finding a competent auto repair technician need not be a matter of chance. Much of the guesswork has been eliminated thanks to national program conducted by the National Institute for Automotive Service Excellence (ASE).

    The ASE is a non-profit organization dedicated to improving the quality of automotive repair and service. ASE's main function is to test and certify technicians and auto industry specialists.

    ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.

    The certification process includes a series of tests, conducted twice a year at various locations across the country, which measure a technicians' knowledge and skills necessary for competent job performance. There are two certification levels, 'ASE-Certified' and 'ASE-Certified Master', which are awarded based on the type and number of tests passed.

    More ASE Certification information on the ASE website.
     

  5. ASE Certified Service Advisors

    Our ASE Automobile Service Consultants are trained and tested on communications, customer and internal relations, vehicle systems knowledge, sales skills, and shop operations. These customer relationship professionals work hard to deliver high quality customer service.
     

  6. Online Vehicle Service & Repair History

    Our Online Vehicle Service History provides our customers to log in and see their vehicle service history and scheduled service information, as well as request appointments and print out coupons. Our customers also have access to an online vehicle diagnostic tool built to help the service technician reduce diagnostic time and improve the accuracy of traditional repairs. This service is designed to help our customers communicate clearly with their technician or service advisor.

    All out customers have access to their Online Vehicle Service History. Just ask us for your password.

    Online vehicle service history

    Customers also have access to informative professionally produced auto care videos. The extensive library of videos explain, in easy-to-understand language, why specific maintenance items are important to the long term health of their vehicle.

  7. Convenient Customer Shuttle

    If you need to be picked up or dropped off at your home or office, call us - we will make it happen. Plus we offer free vehicle pickup and delivery. Now that's convenient!
     

  8. Rental Cars Available

    Can’t be without your wheels? We have rental cars available at a special discounted rate.
     

  9. Dealership Technology + Hometown Service

    No need to return to the new car dealership to maintain your warranty.

    Al's Auto Care is an authorized maintenance facility and is proud to use top of the line, state-of-the-art dealership quality equipment, including all the latest online information from the manufacturers regarding Technical Service Bulletins, Recalls & Warranties, for all of your vehicle maintenance & repairs.

    In addition, our Technicians and Service Advisors undergo continuous training keeping up to date with the very newest vehicles on the road today.

    Why bother with being just a number at the dealership when you can enjoy dealership repair technology with hometown service right here at Al's Auto Care in Brick NJ.
     

  10. Early Bird Check-in

    Need to drop off your vehicle outside our operating hours? No problem with our early bird drop off form and key lock box. Print and complete the form at home, park your vehicle at our shop, leave the form in your vehicle, and place your keys in the secure key vault at our shop.
     

  11. Extended Warranty Repair Center

    We accept most extended warranty plans. We are your dealership alternative. We also sell extended warranties for all makes and models.
     

  12. Family Owned Business

    Al's Auto Care is a family owned and operated business. Owners Chris and Kali work in the business right along with their awesome staff. Come check us out, we’ll make you feel like part of the family too.
     

  13. Fast, Friendly Service

    Al's Auto Care has provided high quality, guaranteed automotive repairs in Brick, NJ since 1966. They are an independently owned and operated full service auto repair facility. Owner Chris and his friendly employees use the latest diagnostic equipment to guarantee your vehicle is repaired and serviced properly and in a timely fashion. A fully equipped 4 bay auto repair shop allows for quick, efficient repairs.
     

  14. Free Estimates

    Need to watch your budget? We can provide accurate estimates for services we provide. Written estimates prepared by a professional service advisor who will help you understand the nature of your vehicle's needs, an accurate cost, and time of completion.

     

  15. Free Local Shuttle

    We make car care convenient for you. Our fast and complimentary shuttle service (vehicle drop off and delivery) makes having your vehicle repaired much more convenient.
     

  16. High Quality Parts

    We use high quality parts and products that preserve or enhance your vehicle's performance and reliability.
     

  17. High Tech Shop - Latest Diagnosis Equipment

    You get lower cost repairs from our latest high tech equipment and highly trained people. Better equipment allows us to accurately diagnose and repair your vehicle in the most efficient way possible. Less time, fewer mistakes, no unnecessary parts replacement provides greater value for you.
     

  18. Honest Service

    Simply said, we guarantee honesty at Al's Auto Care each and every time. It’s just what we do.
     

  19. Nationwide Warranty

    In town or from out of town, we offer a 3 year / 75,000 mile pro rated nationwide warranty on all parts and labor performed at our shop. (Please ask for details of local and nationwide warranty.)
     

  20. No Surprise Billing

    You know up front what it will cost. We provide straight forward auto repair estimates and you are kept informed of any unforeseen problems or discoveries during the repair. All work and charges must be pre-approved by you. We guarantee no shocking surprises when you pick up your vehicle.
     

  21. No Worry Guarantee

    No hassle, no quibble guarantee. If it's not right, we will fix it. Problems happen so rarely that we usually go overboard in making up for your inconvenience. Some people are actually happy something went wrong! We aim for 100% satisfaction. More details about our auto repair guarantee.

    You expect quality workmanship. This means getting the work done correctly with no bothersome comebacks. Our commitment to excellence in service quality is second to none. We employ ASE Certified Technicians and Service Advisors, the top people in the industry, we use the very best equipment, and we install the highest quality parts in your vehicle.
     

  22. Same Day Service

    That's right! On most jobs we will have your car back the same day. Now that's service!

    Have a job that just must be done outside our regular hours? Contact us and we will do our best to accommodate your special needs.
     

  23. Service to Rave About

    Our customers LOVE to recommend us to their friends.
     

  24. Straight Forward Advice

    Our philosophy here at Al's Auto Care is “treat people the way you want to be treated”. Our Service Advisors will always give you straight forward advice about your vehicle. The more you know, the better we can serve you.
     

  25. Warranty Approved

    Your vehicle still under new car warranty? No need to return to the new car dealership. We do auto servicing and auto maintenance that meets or exceeds warranty requirements. We can also notify you of factory recall bulletins and warranty notices. We honor most extended warranties. Some warranties require you to return to the manufacturer's dealer for warranty repairs. If you’re not sure, we’ll help you out.
     

  26. Warranty Maintenance Program

    We have a complete online profile of all Import and Domestic vehicle maintenance service schedules. We can help you meet all manufacturer warranty maintenance requirements.

Do You Have A Question?

Our service specialist will reply as soon as possible (usually within one business day).

If you require a faster reply please phone us at (732) 477-9776

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